I have Comcast broadband service at home and have determined that it is surely blocking my access to the website of one of my clients. I thus decided to contact Comcast tech support through live chat to try to remedy this. However I only succeeded in getting someone clueless who claimed it was a problem with my computer and kept repeating “Comcast does not block websites” when clearly my lack of connection while on Comcast to a website that I have verified is actually up and running and accessible while NOT on Comcast should be proof that they in fact DO have some kind of problem on their end, either a block or more likely (since they do not block websites!) some kind of routing issue.
I even pointed to MANY confirmed cases of others experiencing the exact same problem, all on Comcast:
But it was all to no avail. When I realized that she would not put in any sort of inquiry or request to try to get someone smarter to look into the situation (surely someone in their company with some knowledge must exist), and in fact wouldn’t provide any support other than to tell me to empty my browser cache (but “only on Internet Explorer as we do not support any other browser”) I angrily typed:
Me > This is worthless
Me > where can I file a complaint?
Me > I would like to file a complaint for your service
To which the response was:
Dawn > Analyst has closed chat and left the room
analyst Dawn has left room
It’s almost funny, really…